Sunday, October 20, 2019

Banned from Amazon reviewing

Below is some of my correspondence with Amazon. I had hundreds of reviews published and all have been deleted. Unfortunately the Freedom of Information Act does not cover this.



On Saturday, 19 October 2019, 16:52:11 BST, Amazon.co.uk wrote:


Hello, 

Amazon has noticed some unusual reviewing activity on this account. As a result, we removed all of this account’s reviews. It is no longer able to contribute reviews, comments, customer questions and answers, and other content.

Why is this happening? 

Customer reviews are meant to provide unbiased product feedback to help customers make informed purchase decisions. Any reviews that could be viewed as advertising, promotional, or biased will not be posted. 

This account can no longer contribute any content for one or more of the following reasons:
-- Elements of the account indicate a relationship to sellers, publishers, or other reviewers of the products this account reviewed. 
-- Reviews were posted in exchange for compensation, such as gift cards to purchase the product, product refunds, review swaps, or free or discounted products. 
-- The account requested free or discounted products in exchange for reviews. 
-- The account was created for the primary purpose of writing biased reviews.
-- An unauthorized party may have accessed this account to write reviews.

If you would like to learn more, please see our Community Guidelines (https://www.amazon.co.uk/review-guidelines).

To contact us about this decision, please email community-help@amazon.co.uk.

Review Moderator

and, 

Thank you again for letting us know about the customer reviews issue .  

We will investigate all reported reviews, and take appropriate action.  

For privacy reasons, we cannot share the results of our investigation with you. We may not reply to further emails about this issue.

Warmest regards,


Jaydeen
Amazon.co.uk
Your feedback is helping us build Earth's Most Customer-Centric Company.


EKS 
To:review-appeals+A3PIEZZE170JXX@amazon.co.uk,community-help@amazon.co.uk
20 Oct at 10:51

I find your reply tells me nothing.
    'Earth's Most Customer-Centric Company' - who are you kidding? Six emails over a month and no reply. A phone call to you and a reply telling me to await investigation then nothing until after a month when I emailed again.
    You have behaved like judge, jury and executioner and without specifying a charge so allowing no defence.
   'For privacy reasons, we cannot share the results of our investigation with you.' For whose privacy? Is a third party involved here?
    I intend to pursue this under the Freedom of Information Act.
   

Graham J Weeks





1 comment:

Graham Weeks said...

To my happy amazement I received this reply

On Monday, 21 October 2019, 09:41:00 BST, Amazon.co.uk wrote:


Hello Graham,

Thank you for contacting us about your reviews. We apologize for any inconvenience this may have caused.

After reviewing the account once again, we have restored this account's previously contributed reviews and the ability to contribute reviews, comments, customer questions and answers, and other content. It may take up to 24 hours for reviews to reappear.

Review Moderator
http://www.amazon.co.uk/